Hotel Front Desk Clerk

Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is vital in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong hospitality management skills, be proficient in handling front desk operations, and have a passion for guest relations. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we encourage you to apply.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently while maintaining accurate guest records.
• Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
• Operate multi-line phone systems to assist with reservations, inquiries, and guest communications.
• Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues that arise during their stay.
• Maintain the front desk area in an organized manner, ensuring all materials are stocked and readily available for guests.
• Uphold high standards of customer service at all times, fostering positive relationships with guests to enhance their experience.

Qualifications

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on hospitality and guest relations.
• Bilingual or multilingual abilities are highly desirable to cater to our diverse clientele.
• Familiarity with night audit procedures is a plus.
• Excellent phone etiquette and proficiency in using multi-line phone systems.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong organizational skills with attention to detail in managing guest information and requests.
• A positive attitude and the ability to work well under pressure in a fast-paced environment. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Full-time, Part-time

Benefits:

• Employee discount

Work Location: In person