Hotel Front Desk Agent

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accurate guest information is recorded.
• Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
• Maintain front desk operations by managing phone systems, responding to calls, and directing inquiries appropriately.
• Assist in resolving guest complaints or issues with professionalism and courtesy.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Maintain an organized front desk area, including managing reservations and updating guest records as needed.
• Uphold hotel policies and procedures while ensuring compliance with safety regulations.

Requirements

• Previous experience in guest services or customer service is preferred, particularly in a hotel or resort setting.
• Strong phone etiquette skills and familiarity with phone systems are essential for effective communication.
• Multilingual abilities are a plus, enhancing our ability to serve diverse guests.
• Excellent interpersonal skills with a focus on guest relations and satisfaction.
• Ability to work flexible hours, including weekends and holidays as required by hotel operations.
• Proficiency in hotel management software is advantageous but not mandatory; training will be provided.
• A positive attitude, strong work ethic, and ability to thrive in a fast-paced environment are essential for success in this role.

Join our dynamic team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person