Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a vital role in creating memorable experiences for our guests.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Maintain phone etiquette while answering calls promptly and addressing guest needs or concerns.
• Process reservations and cancellations using hotel management software.
• Conduct night audits as required to ensure all financial transactions are accurate and up to date.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
• Assist with multilingual communication when necessary to accommodate diverse guests.
• Uphold the highest standards of hospitality management by maintaining a clean and organized front desk area.

Requirements

• Previous experience in a front desk or guest services role is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Bilingual or multilingual abilities are highly desirable to better serve our diverse clientele.
• Proficient in phone systems and basic computer applications related to hospitality management.
• Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A positive attitude, strong work ethic, and ability to thrive in a fast-paced environment.

Join us in delivering outstanding service to our guests while fostering an environment of hospitality excellence!

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount

Ability to Commute:

• Wheeling, WV 26003 (Required)

Ability to Relocate:

• Wheeling, WV 26003: Relocate before starting work (Required)

Work Location: In person